Silver Package
For growing businesses with regular requests.
What is included
Silver is for a business that has stopped treating IT as an occasional interruption: eight remote hours and two on-site visits inside Greater Cairo, over thirty days.
It adds software support to what Bronze covers, which is usually what changes as a company grows - the questions stop being about hardware and start being about the systems people work in all day.
Two visits a month is enough for planned work as well as emergencies: a switch to move, a new starter to set up, a server that wants looking at while nothing is on fire.
Services covered
How your balance is used
- Remote work consumes support hours only.
- An on-site visit consumes one visit, covering up to five hours on site.
- Booking a visit holds it. It is only charged once the engineer arrives and completes the work.
- If you solve the issue yourself, the booking is released and nothing is charged.
Package price
On-site visits: Greater Cairo only
- 8 remote support hours
- 2 on-site visits
- Customer portal with your live balance
Other packages
Bronze
For occasional support needs and small teams.
On-site visits: Greater Cairo only
- 6 Remote Support Hours
- 1 On-Site Visits
- Remote Support
- On-Site Visit
- Network
- System Admin / Servers
Gold
For businesses that need support across the whole setup.
On-site visits: Greater Cairo only
- 16 Remote Support Hours
- 4 On-Site Visits
- Remote Support
- On-Site Visit
- Network
- System Admin / Servers
- Software
- 2 more services
Diamond
For larger or more demanding support needs.
On-site visits: Greater Cairo only
- 24 Remote Support Hours
- 6 On-Site Visits
- Remote Support
- On-Site Visit
- Network
- System Admin / Servers
- Software
- 3 more services
Bronze Remote
The same Bronze support, delivered entirely remotely, at half the price.
- 4 Remote Support Hours
- Remote Support
- Consultation
Silver Remote
The same Silver support, delivered entirely remotely, at half the price.
- 8 Remote Support Hours
- Remote Support
- Consultation
Gold Remote
The same Gold support, delivered entirely remotely, at half the price.
- 16 Remote Support Hours
- Remote Support
- Consultation
Diamond Remote
The same Diamond support, delivered entirely remotely, at half the price.
- 24 Remote Support Hours
- Remote Support
- Consultation