Diamond Package
RecommendedFor larger or more demanding support needs.
What is included
Diamond is the largest cover we sell: twenty-four remote hours and six on-site visits inside Greater Cairo, over thirty days, across every service category in our catalogue.
It is for a business that cannot work when its systems cannot - where an hour of downtime is measured in orders not taken rather than in inconvenience. Six visits is more than one a week, which is the point at which support stops being something you call for and becomes part of how the week runs.
If you are consistently using all of this, talk to us about a retainer built around your actual numbers rather than buying extras on top.
Services covered
How your balance is used
- Remote work consumes support hours only.
- An on-site visit consumes one visit, covering up to five hours on site.
- Booking a visit holds it. It is only charged once the engineer arrives and completes the work.
- If you solve the issue yourself, the booking is released and nothing is charged.
Package price
On-site visits: Greater Cairo only
- 24 remote support hours
- 6 on-site visits
- Customer portal with your live balance
Other packages
Bronze
For occasional support needs and small teams.
On-site visits: Greater Cairo only
- 6 Remote Support Hours
- 1 On-Site Visits
- Remote Support
- On-Site Visit
- Network
- System Admin / Servers
Silver
For growing businesses with regular requests.
On-site visits: Greater Cairo only
- 8 Remote Support Hours
- 2 On-Site Visits
- Remote Support
- On-Site Visit
- Network
- System Admin / Servers
- Software
- 1 more service
Gold
For businesses that need support across the whole setup.
On-site visits: Greater Cairo only
- 16 Remote Support Hours
- 4 On-Site Visits
- Remote Support
- On-Site Visit
- Network
- System Admin / Servers
- Software
- 2 more services
Bronze Remote
The same Bronze support, delivered entirely remotely, at half the price.
- 4 Remote Support Hours
- Remote Support
- Consultation
Silver Remote
The same Silver support, delivered entirely remotely, at half the price.
- 8 Remote Support Hours
- Remote Support
- Consultation
Gold Remote
The same Gold support, delivered entirely remotely, at half the price.
- 16 Remote Support Hours
- Remote Support
- Consultation
Diamond Remote
The same Diamond support, delivered entirely remotely, at half the price.
- 24 Remote Support Hours
- Remote Support
- Consultation