Gold Package
Best ValueFor businesses that need support across the whole setup.
What is included
Gold covers a whole environment rather than a list of machines: sixteen remote hours and four on-site visits inside Greater Cairo, over thirty days, with hardware support added to everything Silver includes.
At this size the work changes character. A visit a week means an engineer who knows your setup rather than one reading it for the first time, and sixteen hours is enough to do the preventive work that stops the emergencies - backups actually tested, updates actually applied, the small faults fixed before they become the day everything stopped.
This is the package most businesses with their own server room end up on.
Services covered
How your balance is used
- Remote work consumes support hours only.
- An on-site visit consumes one visit, covering up to five hours on site.
- Booking a visit holds it. It is only charged once the engineer arrives and completes the work.
- If you solve the issue yourself, the booking is released and nothing is charged.
Package price
On-site visits: Greater Cairo only
- 16 remote support hours
- 4 on-site visits
- Customer portal with your live balance
Other packages
Bronze
For occasional support needs and small teams.
On-site visits: Greater Cairo only
- 6 Remote Support Hours
- 1 On-Site Visits
- Remote Support
- On-Site Visit
- Network
- System Admin / Servers
Silver
For growing businesses with regular requests.
On-site visits: Greater Cairo only
- 8 Remote Support Hours
- 2 On-Site Visits
- Remote Support
- On-Site Visit
- Network
- System Admin / Servers
- Software
- 1 more service
Diamond
For larger or more demanding support needs.
On-site visits: Greater Cairo only
- 24 Remote Support Hours
- 6 On-Site Visits
- Remote Support
- On-Site Visit
- Network
- System Admin / Servers
- Software
- 3 more services
Bronze Remote
The same Bronze support, delivered entirely remotely, at half the price.
- 4 Remote Support Hours
- Remote Support
- Consultation
Silver Remote
The same Silver support, delivered entirely remotely, at half the price.
- 8 Remote Support Hours
- Remote Support
- Consultation
Gold Remote
The same Gold support, delivered entirely remotely, at half the price.
- 16 Remote Support Hours
- Remote Support
- Consultation
Diamond Remote
The same Diamond support, delivered entirely remotely, at half the price.
- 24 Remote Support Hours
- Remote Support
- Consultation