Technology Solutions
Technology Systems That Keep Your Business Moving
We design, deploy, manage and support the technology your business depends on - from networks and servers to cloud, business systems and day-to-day IT support.
Infrastructure · Cloud · Networks · Servers · Email · ERP & Odoo · VoIP · CCTV · Managed IT
Support packages
Agreed hours of remote support and on-site visits. Nothing is deducted from your balance except work that was actually delivered - a visit that took place, or a ticket that was solved.
One technology partner, not five vendors
Instead of coordinating a different supplier for your network, your cloud, your email, your phone system and your support, you work with one team that knows how they fit together.
AI Solutions
AI That Works With Your Business
Practical AI solutions integrated into the systems you already use - delivered through our AI setup and team training service.
- AI Assistants
- AI Chatbots
- AI + Odoo
- Document AI
- AI Knowledge Search
- AI Workflow Automation
How support works
The same steps you will see inside your portal.
You open a ticket
From the customer portal, any time.
We receive it
An engineer takes ownership and the response clock is stamped.
Remote or on site
Most issues are solved remotely. If a visit is needed, you approve the appointment.
The work is recorded
Only completed work is charged to your balance - never a booking, never the clock.
Why businesses work with us
Transparent by default
You see every hour and every visit you have used, and what is left, without asking anyone.
You are only charged for delivery
A booked visit costs nothing. It is charged when the engineer has arrived and finished the work.
Response times we agreed
Every ticket runs against a target set by its priority, not by whoever shouts loudest.
One team, whole picture
The people who built your network are the ones who support it. Nothing gets lost between vendors.
Support that stays visible
Every Mantiq customer gets a portal account with their package. It is not a status page - it is the same system our engineers work in.
Common questions
What is included in a support package?
Each package gives you a number of remote support hours and a number of on-site visits, valid for the period of your subscription. The exact figures are shown on every package card and on the package page.
What is remote support?
Work our engineers do without travelling to you - remote sessions, configuration, email and account problems, troubleshooting. It is measured in hours and deducted from your remote support balance.
What counts as an on-site visit?
One appointment at your premises. A visit covers up to five hours on site, counted from the moment the engineer arrives. Time beyond that is billed by the hour.
How does ticket support work?
You open a ticket from the customer portal. An engineer receives it, which starts your response clock, then solves it remotely or arranges a visit. You can follow every step from the portal.
When is a visit actually charged?
Only when the engineer arrives and marks the visit complete. Booking an appointment holds a visit for you but charges nothing, and a booking that never happened is released. Time passing never charges you.
One Technology Partner for Your Business
Plan, build and support your technology with one team that already knows your setup.
- Cloud
- Networks
- Servers
- Business Email
- ERP
- AI
- Websites
- 3CX
- CCTV
- IT Support
Tell us what your business needs
Whether it is a project, a problem or ongoing support, start with a conversation.