Support Packages
Bronze
For occasional support needs and small teams.
On-site visits: Greater Cairo only
- 6 Remote Support Hours
- 1 On-Site Visits
- Remote Support
- On-Site Visit
- Network
- System Admin / Servers
Silver
For growing businesses with regular requests.
On-site visits: Greater Cairo only
- 8 Remote Support Hours
- 2 On-Site Visits
- Remote Support
- On-Site Visit
- Network
- System Admin / Servers
- Software
- 1 more service
Gold
For businesses that need support across the whole setup.
On-site visits: Greater Cairo only
- 16 Remote Support Hours
- 4 On-Site Visits
- Remote Support
- On-Site Visit
- Network
- System Admin / Servers
- Software
- 2 more services
Diamond
For larger or more demanding support needs.
On-site visits: Greater Cairo only
- 24 Remote Support Hours
- 6 On-Site Visits
- Remote Support
- On-Site Visit
- Network
- System Admin / Servers
- Software
- 3 more services
Packages with on-site visits
Remote support hours plus an engineer at your premises.
Bronze Remote
The same Bronze support, delivered entirely remotely, at half the price.
- 4 Remote Support Hours
- Remote Support
- Consultation
Silver Remote
The same Silver support, delivered entirely remotely, at half the price.
- 8 Remote Support Hours
- Remote Support
- Consultation
Gold Remote
The same Gold support, delivered entirely remotely, at half the price.
- 16 Remote Support Hours
- Remote Support
- Consultation
Diamond Remote
The same Diamond support, delivered entirely remotely, at half the price.
- 24 Remote Support Hours
- Remote Support
- Consultation
Remote-only packages
The same support hours, delivered entirely remotely, at half the price - available anywhere.
Choose the level of cover your business needs. Every package mixes remote support hours with on-site visits.
Covered by every package
The services our support catalogue recognises.
Not sure which package fits?
Tell us how your business works and we will recommend the right level of support.
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