Refund and Cancellation Policy
What happens to your money if something goes wrong, in plain words.
Before anything is paid
An order that cannot be delivered is refused before payment, not sold and refunded afterwards. The system checks a package's coverage against your registered service locations before any order is confirmed - see the Service Coverage Terms.
If a payment has already been made
Contact us on WhatsApp and the amount will be refunded.
Use the WhatsApp number published on this site. Tell us the order number and the reason; you do not need to give a reason to be refunded, but it helps us fix whatever went wrong.
What is already used
Services actually delivered before the refund request - an on-site visit that took place, or remote support hours already provided - are counted and deducted from the refunded amount.
Cancelling a visit
A booked visit cancelled with enough notice consumes nothing from your balance. The current notice period is shown on the visit itself.
How long it takes
Refunds are returned through the same method the payment was made with. The time it takes to appear depends on the payment provider and the bank.